Speech-to-text V2: faster, more accurate, and better with everyday speech
The second generation of our own speech recognition is live. It is faster, it is more accurate, and it understands colloquial speech and slang across the dialects it was trained on.
Speech-to-text is the stage of a call that decides everything after it. If the agent heard the caller wrong, the best reply in the world is a reply to the wrong question. The second generation of our own speech recognition is live today, selectable per agent on the Config tab, and it improves the three things that matter on a phone line.
Faster
V2 keeps up with the caller instead of waiting for them to stop, so the agent's reply starts sooner after the last word.
More accurate
Fewer misheard words means fewer repeated questions and fewer wrong lookups. The gains are largest where the first generation struggled: noisy lines, names, numbers and the places where people speak quickly.
Better with the way people actually talk
People do not speak to a phone line the way a textbook is written. V2 is trained on colloquial speech and slang across its dialects, so a caller who says it the way they would say it to a friend is understood the first time.
Your vocabulary
Every business has words a general model has never heard: product names, branch names, plan names, the way your customers say your brand. V2 supports custom vocabulary. Give the agent the terms that matter to you and they are recognised as what they are, rather than as the nearest common word.
Custom terms on the agent's Config tab. Type a term, press Enter, and the transcriber favours it from the next call.
What else
shipped.
Product · 2 November 2026Text-to-speech V2: 24 English accents and 20 Arabic dialects
The second generation of our own text-to-speech is live on every workspace. More accents, more dialects, and a voice catalog of 433 voices that an agent can be switched to in one click.
Product · 6 October 2026Groups: A/B test agents on live calls
Put two or more agents in a group, point a phone number or a campaign at it, and compare them on real traffic. Weighted, sticky per caller, measured on every call, and honest about when the numbers are not in yet.