Terms of service

These Terms of Service ("Terms") govern your access to and use of the services provided by KEJUE AI DEVELOPMENT AND AI SERVICES - FZCO ("Kejue", "we", "us", or "our"), a company licensed and operating in Dubai Silicon Oasis, United Arab Emirates.

By accessing or using our Services, you ("Client", "you", or "your") agree to be bound by these Terms.

1. Definitions

"Services" means Kejue's voice AI platform, including but not limited to: (i) proprietary voice AI technology for automated voice communications; (ii) campaign management system; (iii) API access and webhook integrations; (iv) analytics and reporting dashboard; (v) knowledge base management; and (vi) any additional features or services provided by Kejue.

"Platform" means Kejue's hosted software solution, including its proprietary voice AI engine and campaign management tools.

"Your Content" means all data, information, contact lists, scripts, recordings, and other content you provide to or generate through the Services.

"Campaign" means an organized outbound voice communication initiative managed through the Platform, including contact lists, scheduling parameters, and agent configurations.

2. Description of services

2.1 Voice AI Platform

Kejue provides a proprietary voice AI platform that powers automated voice communications using technology built and owned by Kejue. We develop and operate the underlying voice AI engine, including speech synthesis, natural language understanding, and conversation management capabilities.

2.2 What We Provide

Proprietary voice AI technology for automated voice communications

Single API integration point for all voice AI capabilities

Campaign management system supporting up to 10,000 contacts per campaign

Automated scheduling, timezone management, and callback handling

Multi-language support (10+ languages)

Call recording, transcription, and analytics dashboard

Knowledge base management system

Call transfers to human agents, including warm transfers with a briefing

Guardrails enforced on agent responses before they are spoken

Evaluation tooling to test agents against simulated callers before launch

API access and webhook integrations

Real-time performance monitoring and optimization

2.3 Service Evolution

Kejue may update Platform features, add new capabilities, or modify existing functionality with or without notice. You acknowledge that the Services will evolve over time and agree to such changes.

3. License and right to use

3.1 Grant of Rights

Subject to your compliance with these Terms, Kejue grants you a non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services solely for your internal business purposes and in accordance with these Terms. You acknowledge that you are only being granted a right to use the Services and that nothing is being sold to you. You do not acquire any ownership interest in the Services under these Terms.

3.2 Reservation of Rights

Kejue and its licensors retain all right, title, and interest in and to the Services, Platform, and all related intellectual property rights. All rights not expressly granted in these Terms are reserved by Kejue.

4. Use restrictions

You agree not to, and will not permit any third party to:

Use the Services for any purpose other than your internal business operations as intended under these Terms;

License, sell, rent, lease, transfer, assign, reproduce, distribute, host, or commercially exploit the Services;

Use the Services in violation of any applicable laws, including but not limited to telemarketing regulations, data protection laws, or communication regulations in your jurisdiction;

Create voice campaigns for illegal, fraudulent, or deceptive purposes;

Attempt to reverse engineer, decompile, disassemble, or discover the source code, models, or algorithms of the Services;

Remove, alter, or obscure any proprietary notices on the Services;

Use automated means to access the Services except through our documented APIs or Platform;

Upload viruses, malicious code, or compromise the security of the Services;

Attempt to gain unauthorized access to the Services or other users' accounts;

Use the Services to harass, abuse, threaten, or violate the legal rights of others;

Exceed the usage limits specified in your service plan without prior written approval;

Use the Services to develop competing products or services;

Resell, sublicense, or provide access to the Services to third parties without explicit written authorization;

Use the Services to process protected health information (PHI) under HIPAA or payment card information (PCI Data) without proper configuration and written authorization from Kejue.

5. Client responsibilities

5.1 Compliance with Laws

You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction and the jurisdictions where you conduct voice communications. This includes but is not limited to telemarketing regulations, do-not-call registries, consent requirements, data protection laws, and communication regulations.

5.2 Contact Data and Consent

You represent and warrant that: (i) you have the legal right to contact all individuals in your campaigns; (ii) you have obtained all necessary consents and permissions; (iii) you maintain accurate opt-out and do-not-call lists; and (iv) you will honor all opt-out requests promptly. Kejue is not responsible for your compliance with consent and opt-out requirements.

5.3 Content Accuracy

You are responsible for the accuracy, quality, and legality of Your Content, including contact data, scripts, and knowledge base information. You must ensure that Your Content does not infringe on third-party rights or contain illegal, defamatory, or harmful material.

5.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify Kejue immediately of any unauthorized access or security breaches.

6. Third-party services

6.1 Sub-processors

Kejue may use third-party sub-processors (such as telephony carriers, cloud infrastructure providers, and ancillary service providers) to deliver certain components of the Services. Your Content may be transmitted to and processed by these sub-processors as necessary. Kejue remains responsible for the performance of its sub-processors to the extent required by these Terms.

6.2 Third-Party Limitations

While Kejue owns and operates the core voice AI technology, certain aspects of the Services depend on third-party infrastructure (e.g., telephony networks, cloud hosting). Kejue is not liable for outages or failures caused by third-party infrastructure providers beyond Kejue's reasonable control.

7. Fees and payment

7.1 Pricing Structure

Services are billed based on:

Usage Fees: per minute of call time, billed per second

Setup Fees: One-time implementation fee ranging determined based on complexity

Concurrent Capacity: 10 concurrent calls included; additional capacity at a rate that ranges from USD 5-15 per concurrent call slot

Additional Services: As specified in your order or agreement

7.2 Billing and Payment Terms

Fees are billed monthly in arrears based on actual usage. Payment is due within 20 days of invoice date. Kejue may suspend Services for non-payment after 25 days written notice.

7.3 Fee Changes

Kejue may modify fees with 45 days written notice. Continued use of the Services after the notice period constitutes acceptance of the new fees. If you do not accept the fee changes, you may terminate these Terms as specified in Section 12.

8. Data and privacy

8.1 Your Content

You retain all ownership rights in Your Content. By using the Services, you grant Kejue a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Content solely as necessary to provide the Services.

8.2 Data Processing

Kejue will process Your Content in accordance with applicable data protection laws, including UAE data protection regulations. Our primary database and Redis infrastructure are hosted in the United Arab Emirates. By using the Services, you consent to processing and storage within the UAE.

8.3 Data Retention

Call recordings and transcripts are retained for 90 days unless you request different retention periods. You may request deletion of Your Content at any time, subject to legal retention requirements and backup retention cycles.

Data Deletion Policy: Upon your request, we will promptly delete Your Content from our systems. However, please note that data may continue to exist in our sub-processors' systems (e.g., cloud infrastructure, telephony providers) according to their respective retention policies and deletion schedules. We will cease accessing such data immediately upon processing your deletion request.

8.4 Data Security

Kejue implements industry-standard security measures to protect Your Content, including encryption in transit and at rest, access controls, and regular security assessments. However, no system is completely secure, and you acknowledge the inherent risks of internet-based data transmission.

9. Intellectual property

9.1 Kejue's IP

The Services, Platform, voice AI engine, proprietary technology, models, trademarks, logos, and all related intellectual property are owned by Kejue or its licensors. These Terms do not grant you any rights to Kejue's intellectual property except as expressly stated.

9.2 Feedback

If you provide suggestions, feedback, or ideas regarding the Services, Kejue may use such feedback without any obligation or compensation to you. You hereby assign all rights in such feedback to Kejue.

10. Warranties and disclaimers

10.1 Limited Warranty

Kejue warrants that the Services will perform substantially in accordance with our documentation and Service Level Agreement (if applicable). Your sole remedy for breach of this warranty is as specified in the SLA or, if no SLA applies, Kejue will use commercially reasonable efforts to correct the issue.

10.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. KEJUE DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, KEJUE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ALL ERRORS WILL BE CORRECTED.

11. Limitation of liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEJUE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF KEJUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

KEJUE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO KEJUE IN THE 12 MONTHS PRECEDING THE CLAIM, OR USD 5000, WHICHEVER IS GREATER.

11.3 Basis of the Bargain

You acknowledge that the limitations in this Section 11 are fundamental elements of the basis of the bargain between you and Kejue, and that Kejue would not provide the Services without these limitations.

12. Term and termination

12.1 Term

These Terms commence when you first access the Services and continue until terminated as specified herein.

12.2 Termination for Convenience

Either party may terminate these Terms with 45 days written notice. You remain responsible for all fees incurred prior to termination.

12.3 Termination for Cause

Either party may terminate immediately if the other party: (i) materially breaches these Terms and fails to cure within 20 days of written notice; (ii) becomes insolvent or subject to bankruptcy proceedings; or (iii) ceases business operations. Kejue may suspend or terminate Services immediately for violations of Section 4 (Use Restrictions).

12.4 Effect of Termination

Upon termination: (i) your access to the Services will cease; (ii) you must pay all outstanding fees; (iii) Kejue will provide you 30 days to export Your Content; and (iv) after the export period, Kejue may delete Your Content in accordance with our data retention policies. Sections that by their nature should survive termination will survive, including Sections 6, 8, 9, 10, 11, 13, and 14.

13. Indemnification

You agree to indemnify, defend, and hold harmless Kejue, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to: (i) your use of the Services; (ii) Your Content; (iii) your violation of these Terms; (iv) your violation of any laws or regulations; or (v) your violation of any third-party rights. This indemnification obligation will survive termination of these Terms.

14. Governing law and dispute resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the regulations of the Dubai Silicon Oasis Authority, without regard to conflict of law principles.

14.2 Dispute Resolution

In the event of any dispute arising from these Terms:

The parties will first attempt to resolve the dispute through good faith negotiations for 30 days;

If negotiations fail, the dispute shall be submitted to arbitration under the rules of Dubai International Arbitration Centre;

The arbitration shall be conducted in Dubai, United Arab Emirates, in English;

The arbitrator's decision shall be final and binding on both parties;

Each party shall bear its own costs unless the arbitrator determines otherwise.

14.3 Injunctive Relief

Nothing in this Section 14 shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

15. General provisions

15.1 Entire Agreement

These Terms, together with any Service Level Agreement, order forms, and other documents expressly referenced herein, constitute the entire agreement between you and Kejue regarding the Services and supersede all prior agreements and understandings, whether written or oral.

15.2 Amendments

Kejue may modify these Terms at any time by posting updated Terms on our website or providing notice to you. Continued use of the Services after such modifications constitutes acceptance of the modified Terms. Material changes will be notified with 45 days advance notice.

15.3 Assignment

You may not assign or transfer these Terms or any rights hereunder without Kejue's prior written consent. Kejue may assign these Terms without restriction, including to any affiliate or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.

15.4 Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, natural disasters, internet outages, third-party infrastructure failures, government actions, or labor disputes.

15.5 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.6 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless otherwise expressly provided in writing.

15.7 Independent Contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship between the parties.

15.8 Export Control

You agree to comply with all applicable export control laws and regulations. You will not use the Services in any country subject to trade sanctions or export to individuals or entities on restricted party lists.

15.9 Notices

All notices under these Terms must be in writing and will be deemed given when delivered by email to the addresses specified in your account or provided during onboarding. Notices to Kejue should be sent to: adham@kejue.co

Acknowledgment

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.