Privacy policy
1. Introduction
Kejue AI Development and AI Services - FZCO ("Kejue," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, and contact details when you create an account or contact us
Company name and business information for enterprise accounts
Billing and payment information
Usage Data
Log data such as IP address, browser type, and access times
Device information and operating system details
Pages visited and features used within our platform
Voice and AI Data
Voice data processed through our AI services, solely to deliver the service to you. Voice data is not used to train models for other customers
Conversation metadata necessary for service functionality and quality assurance
3. How We Use Your Information
To provide, operate, and maintain our services
To process transactions and manage your account
To communicate with you, including responding to inquiries and sending service updates
To improve and personalize your experience with our platform
To comply with legal obligations and enforce our terms
To detect, prevent, and address security issues and fraud
4. Data Protection and Security
We implement industry-standard security measures to protect your information, including:
AES-256 encryption of data at rest and TLS encryption in transit
Regular security audits and vulnerability assessments
Strict access controls and authentication mechanisms
Ongoing investment in operational security practices
Data processing within specified geographic regions in accordance with data sovereignty requirements
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
With service providers who assist in delivering our services, under strict contractual obligations
When required by law, regulation, or legal process
To protect the rights, safety, or property of Kejue, our users, or the public
In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Voice data processed through our AI services is not retained beyond the duration needed for service delivery, unless otherwise agreed upon with the customer.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data, subject to legal obligations
Portability — Request transfer of your data in a structured, machine-readable format
Objection — Object to processing of your personal data for certain purposes
To exercise any of these rights, please contact us at accounts@kejue.co .
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can manage your cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
9. International Data Transfers
If your data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kejue AI Development and AI Services - FZCO Email: accounts@kejue.co